Terms of sale

1. General clauses

The sale of the products in the price list is limited to professional operators with the explicit exclusion of – any form of sale to individuals. All prices indicated in our offers are net prices (excluding VAT) and any discount is already included. Further reductions cannot be granted. The VAT due is added to the value of the goods at the time of invoicing including all ancillary costs.

2. Payment

Delivery can be made by cash on delivery, by credit card (cards accepted: VISA and MasterCard), with advance payment or, presumed creditworthiness, with invoice payable within 10 days.

Delivery takes place at the customer’s choice on delivery, by credit card (cards accepted: VISA and MasterCard), with advance payment or, for presumed solvency, with invoice payable within 10 days, unless otherwise indicated by Fokus Plamen d.o.o.

In case of cash on delivery, for amounts up to € 499.99, payment in cash or by check made out to BRT SpA is allowed; for amounts from € 500.00 to € 2000, payment can only be made using the methods indicated at the time of purchase in compliance with current regulations. .

Advances are always non-interest bearing. The seller reserves the right to establish the terms of payment. Default interest equal to the commercial rate, as well as reminder costs, pursuant to Legislative Decree 231/2002, shall apply on the unpaid sums at maturity.

Delivery takes place at the customer’s choice on delivery, by credit card (cards accepted: VISA and MasterCard), with advance payment or, for presumed solvency, with invoice payable within 10 days, unless otherwise indicated by Fokus Plamen d.o.o.

In case of cash on delivery, for amounts up to € 499.99, payment in cash or by check made out to BRT SpA is allowed; for amounts from € 500.00 to € 2999, payment can only be made using the methods indicated at the time of purchase in compliance with current regulations. .

Advances are always non-interest bearing. The seller reserves the right to establish the terms of payment. Default interest equal to the commercial rate, as well as reminder costs, pursuant to Legislative Decree 231/2002, shall apply on the unpaid sums at maturity.

[MM1] Check if the reference for the check header is updated.

[MM2] 2999 euros is the current limit for cash payments

3. Delivery

Fokus Plamen d.o.o. ​​takes every care and organizational caution to ensure that the delivery of the ordered goods usually takes place within 5 working days for all items, presumed availability and solvency: in the case of orders placed via the internet on the online shop, the declared availability of products in stock does not take into account in real time any orders placed simultaneously (or within seconds) by other users. Delivery times are subject to exceptions in all cases of force majeure or unforeseeable circumstances. Product deliveries will be made only on the Italian territory. Delivery times may be longer in the case of:

  • orders placed on weekends or public holidays (in the case of a weekend order, the order will be processed on the following Monday; in the case of an order on public holidays, the processing will take place on the first working day following the last holiday);
  • deliveries on islands, disadvantaged locations or in peripheral areas (+1 or 2 working days);
  • strikes;
  • presence of a request for customized goods or goods shipped directly from the factory (+20 working days);
  • payments made on delivery for amounts over € 1,000 (+3 working days).

The Customer and / or the person in charge of the same to collect the goods is required to check, at the time of delivery and in the presence of the carrier, the integrity of the delivered packages and their number, reporting any discrepancies to our customer service within eight days. from receipt of the goods. The seller reserves the right not to accept the order.

For packaging, transport and insurance, only a flat rate of EURO 10.00 + VAT will be charged on orders with a net value of less than EURO 400.00. For orders equal to or greater than EURO 400.00 net, delivery takes place ex home. For Venice, smaller islands and disadvantaged areas, additional shipping costs imposed by the courier and not dependent on EM Group Italia srl ​​may be applied. For cash on delivery shipments an additional amount of EURO 4.00 + VAT is applied. Supplementary deliveries are always free of charge.

4. Data processing

The data provided are collected, recorded and used exclusively for activities functional to the stipulation and execution of the contractual supply relationship with you, including activities prepared by us for the contact, acquisition, management and evasion of orders, formalization, management and control of the relationship with customers, as well as to comply with the administrative, legal or tax obligations and obligations inherent in the purchases made by you. The complete information on data processing is available on the website www.candelehoreca.it.

5. Right of return

The purchase is absolutely risk-free as the right to return the goods within 14 days is guaranteed. The relative shipping costs (adequate postage) are to be paid by the buyer.

Excluded from the right of return are personalized goods (for example the printing of the company logo), as well as used products.
Claims due to inappropriate use or inadequate maintenance cannot be taken into consideration. For the return of uncleaned items we reserve the right to charge the relative cleaning costs.
In the event of delivery anomalies or if the package is externally damaged, it must be noted on the courier’s delivery note, stating “I accept the package with reserve” and indicating the type of damage found; then you need to contact our customer service.

If after placing an order, the goods sent are not accepted, Fokus Plamen reserves the right to charge EURO 150 as a lump sum to cover all costs, including shipping costs, administrative and accounting management of the order and the relative cancellation. , resulting from the non-collection of goods by the customer.

In case of return, Fokus Plamen d.o.o. ​​undertakes to make a credit note for the amount due as soon as the returned goods have arrived at the destination warehouse. In the event of a refund, the Customer is aware that this can only be done through one of the following forms chosen by Fokus Plamen d.o.o.:

  • crediting of the sum to a credit card,
  • Bank transfer
  • bank check (method that provides for the deduction of EURO 10 for costs of the proceedings).

In any case of force majeure, or unforeseeable circumstances, we will not be responsible for the delay or non-delivery and we will have the right to terminate the contract in whole or in part, suspend or postpone its execution.

Our delivery and payment conditions are considered accepted at the time of the order.

Without prejudice to the provisions of the previous points, any compensation for damages suffered by the Customer or third parties and any other obligation other than those explicitly provided for here is excluded. Under no circumstances will Fokus Plamen d.o.o. ​​be liable for any indirect damage (including, without limitation, damage due to loss or loss of earnings, business interruption, loss of information or other economic losses) that may arise to the Customer from the performance of the obligations contractual.

6. Legal notes

For any dispute, however dependent on this contract, the Court of Bolzano is exclusively competent and is indicated as the exclusive forum for the resolution of disputes connected to the customer’s relations with Fokus Plamen d.o.o. The goods supplied remain the property of Fokus Plamen d.o.o. until full payment of the price agreed at the time of purchase. With the publication of the individual offers in the new price lists, the previous ones are to be considered invalid. Except for material and printing errors and out of stock, as well as force majeure or unforeseeable circumstances.